Our Commitment to Privacy
Consent to Use Data
Information We Collect
For the effective operation of our Services, we may collect two categories of information: anonymous and personally identifiable. Anonymous information cannot be connected to a specific individual, and we may collect anonymous information that includes data about your hardware, software, network data, pages visited, and time spent on a page. In addition, all information that is automatically submitted by your browser is anonymous and may be collected by us. Personally identifiable information specifically identifies a user and may include name, address, phone number, or anything else reasonably required to effectively operate our Services. The primary types of personally identifiable information we collect are as follows:
User-Provided Information: We collect the information you provide about yourself, such as your name, e-mail address, date of birth, location, or other profile information as well as social media profile information (from Facebook, Twitter or other sites).
Activity Information: We may collect and store information related to you and your use of the Services such as your browser type, IP address, unique device identifier, phone numbers and names of businesses you contact through the Services, requested URL, referring URL, browser language, the pages you view, and the date and time of your visit.
User Content:Because it is one of the services we provide, we also collect and maintain the User Content that you voluntarily submit to us. You should not submit proprietary or confidential information.
Contact Information Stored on Your Device: If you register for our Services, we might collect contact information from your phone or other mobile devices.
Geo-location Information: When you use the Services, we may use GPS technology (or other similar technology) to determine your current location.
TurtleCell does not knowingly collect personal information from children under 13 years old. If we become aware that a child under 13 years old has provided us with personal information, we will take steps to remove such information and terminate the child’s account. If you become aware that your child has provided us with personal information without your consent, please contact us by e-mail at firstname.lastname@example.org.
How We Use Collected Information
We may use your anonymous information to bring you the best possible Services, including using this information to improve our Services.
We also may use your personally identifiable information to provide and improve upon our Services. For example, we may use your information to:
To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested
To quickly process your transactions
Provide, improve, test, and monitor the effectiveness of our Service
Test new products and features
Respond to your inquiries and to better service you in responding to customer service requests
Send you electronic messages or updates
Diagnose or fix technical problems
Generate user history and data on your participation in activities through our Services
Monitor metrics such as total number of visitors, traffic, and demographic patterns and generate statistics based on these metrics
To categorize the content you submit for purposes of data analytics or natural language processing
By using our Services, you understand and agree that we may use your information for the purposes described above.
We do not sell, trade, or otherwise transfer to third parties your personally identifiable information unless we provide you with advance notice, expect as described below. The term “third parties” does not include TurtleCell LLC. It also does not include website hosting partners and other trusted parties who assist us in operating our website, conducting our business or servicing you, so long as those parties agree to keep this information confidential.
We may share your personally identifiable information, including your User Content, with third parties for the purpose of providing our Services to you and improving our Services, such as third parties that provide data analytics, or other trusted services providers who work on our behalf and do not have independent use of the information we disclose to them. If we do this, such third parties’ use of your information is bound by confidentiality obligations. We may also share anonymous information with third parties if it is not traceable to you (e.g., in an aggregated format). We do not share your personally identifiable information with other third-party companies for their commercial or marketing use.
Opt Out Abilities
We may contract with trusted third-party service providers to assist us in better understanding outside visitors. These trusted service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. You may set your browser to notify you when you receive a cookie or to prevent cookies from being sent. If you turn cookies off, you will not have access to many features that make your site experience more efficient and some of our services may not function properly. However, you can still place orders by contacting customer service.
We aim to protect your information through firewall and password protection systems. Only authorized individuals have access to the personally identifiable information provided by our users. We do not, however, guarantee that unauthorized or inadvertent disclosure will never occur.
Our servers and data centers are located in the United States. If you choose to use the Services from outside the U.S., then you should know that you are transferring your personal information outside of your region and into the U.S. for storage and processing. By providing your personal information to us through your use of the Services, you agree to that transfer, storage, and processing in the U.S. Also, we may transfer your data from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating the Services. You should know that each region can have its own privacy and data security laws, some of which may be less stringent as compared to those of your own region.